Our primary goal is customer satisfaction, which is why we provide you with the option to return purchased products.
You have the right to return your purchase within 14 days from the date of receiving the product, provided it is unused, in its original packaging, and undamaged. If the product is damaged due to negligence, you will lose the right to return.
If you return the goods, we will refund your payment to your bank account as soon as possible, or at the latest within 30 days from the day we receive the goods. You must pay the shipping costs yourself when returning the goods unless the product has a manufacturing defect or was damaged during shipping. In such cases, we will cover all shipping costs.
If the customer does not receive the shipment from the shipping company and the order is returned to our warehouse, the amount paid for the order will be refunded after deducting the shipping costs for both delivery and return, which vary depending on the country.
In Sweden: SEK 49 for delivery and SEK 79 for return.
In Denmark and Germany: €7 for delivery and €14 for return.
In France: €19 for both delivery and €19 return.
Please contact us immediately if there is any defect in the product caused by shipping or manufacturing, and we will correct the error as quickly as possible.
To start the return process, please contact us at booksendebad@gmail.com. Kindly include your order number, and we will get in touch with you as soon as possible to begin the return process.